A Chatbot Glossary for Conversation Designers and those who want to become one. — Time to clarify a few things. We can only get to the results if we are on the same page. Learn how we use terms around Conversation Design. After reading this overview, you will be able to tell Fallbacks from Escalations, NLU from NLP and you will know what is…

Recently I subscribed to a few newsletters from entrepreneurs and small businesses I had the pleasure to know personally. Voxable, Ten Percent Happier, Comedy Cafe Berlin, it is all businesses that I personally support. Also, I am subscribing to newsletters from some communities I am part of like VoiceLunch, Women…

Dear designer. I would like to recommend you to reconsider your choices. Not the big ones. The small tiny ones. The ones we make every day when we don’t object to manipulative techniques in design that trick people into doing what they don’t want. It is part of your professionalism…

Eine subtile Technik, Menschen zu beeinflussen, ist das nudging. Das Gabler Wirtschaftslexikon definiert: “”nudging” für “Anstoßen”, “Schubsen” oder “Stupsen”) bewegt man jemanden auf mehr oder weniger subtile Weise dazu, etwas Bestimmtes einmalig oder dauerhaft zu tun oder zu lassen. …

We have excluded humanities for decades and now it is hitting us back. — I am a passionate participant in the Voicelunch. I believe this is how movements evolve. And we have been waiting for its rise for long enough. We, the Voicepeople, I consider us the lucky ones, who have woken up to gather. That’s what you have to do if you want…

Is your naming inclusive? Think twice, people might not bother to take the effort. Human beings are lazy beings, homo lazycus, we say in Latin. If there is a way to save energy — human beings will go it. Did you know some people with both devices at home use…

This is my journal from 2030, I am sharing what I have seen from my time travel. In the future we will build Her 2.0. and Conversation Design is different from what it is today. Here is how: It’s 2030, a drone just delivered a she-zza*(1) to my boat office*(2)…

Not everyone I meet in my daily life has heard about chatbots yet. That’s okay. But I’ve noticed that even those with professional experience or an understanding of AI/Virtual Assistants have some surprising misconceptions about certain points. Time to straighten some things out. 1. Chatbots can speak freely A surprisingly widespread misconception is that chatbots…

Über die industrielle Gestaltung von Zwangsverhalten und die Konsequenzen. — Apple hat eingesehen, dass ihre nutzerfreundliche Gestaltung zu einer digitalen Sucht beiträgt und neue Features entwickelt, die Smartphone Nutzern helfen sollen, unseren digitalen Konsum auf ein gesünderes Maß zu beschränken. …